Virtual appointments are conducted via telephone or a secure video-conferencing platforms like ZOOM. Please note: routine preventive care/physicals and follow-ups on certain medical conditions still require an in-office appointment. Please call your doctor for more information or to schedule your virtual appointment.

Call your doctor's office directly. Visit our DIRECTORY for a list of doctors or search for your doctor by location. Non-urgent appointments may also be scheduled online via "MyChart" or by clicking on the following link: SCHEDULE APPOINTMENT ONLINE

Call your doctor's office directly. Please provide at least 24 hours notice if you are cancelling.

Current insurance card and office visit copay. Driver’s license or other valid photo ID A list of all prescription medications and vitamins/supplements you’re currently taking, including doses. If you can, please also bring the medications in their original bottles. A list of specialists you see, including phone numbers.

Follow-up appointments are essential for good medical care. At a follow-up appointment, you and your doctor may: monitor chronic medical conditions evaluate if an acute condition has improved, stabilized, or worsened, and adjust treatment plans accordingly check or review labs or other test results monitor medication effects and make appropriate adjustments to therapy refill medications

Telemedicine involves the use of electronic communications and software to provide clinical services to patients without an in-person visit. We are doing "virtual" visits either by phone or through a secure video-conferencing platform like Zoom.

Please call your doctor's office. The staff will walk you through the process, including assisting you in signing up for "MyChart" (if you have not already done so). Please log into your MyChart and check for an appointment confirmation message which should include instructions on how to log in for your telemedicine appointment.

To provide telehealth sessions, you will need the following: A computer (laptop or desktop), or smart mobile device (tablet or phone). An integrated or external microphone. An integrated or external web camera. An internet connection. For optimal results, a reliable, high-speed internet connection will minimize connection issues and provide the best quality.

Insurance companies are increasingly covering telemedicine visits with your doctor, but you may be responsible for a copay (similar to what you may have with an in-person visit). Medicare and Medicare Advantage plans have broadened access to telehealth services on an emergency basis under the 1135 waiver authority and Coronavirus Preparedness and Response Supplemental Appropriations Act, so that beneficiaries can receive a wider range of services from their doctors without having to travel to a healthcare facility. Some insurance companies offer their own telemedicine service for their members. Please check with your insurance if you have questions.

Yes, HIPAA applies to virual visits as well as in-person visits. During your virtual visit, please make sure you are in a place where you have the privacy you need to discuss your medical concerns with your doctor. Telehealth visits are conducted through a video platform that uses end-to-end encryption to ensure patient privacy. This platform is integrated into our electronic medical record system, and is accessible through your "MyChart" account.

Telehealth visits with your doctor are conducted through a HIPAA-compliant video platform that uses end-to-end encryption to ensure patient privacy. This platform is integrated into our electronic medical record system, and is accessible through your "MyChart" account.

Yes, with the following exceptions: 1. Thyroid - to ensure that you get the most accurate thyroid function test results, schedule your blood test in the morning, bring your thyroid medication with you, and take it after you have your blood drawn. 2. Diabetes - check with your doctor. 3. supplements - some supplements, like Biotin, may cause erroneous lab results. Please STOP taking Biotin 2-3 days PRIOR to your appointment or bloodwork.

You can request refills by doing any of the following: Send a message via "MyChart" including the medication name, dose, and pharmacy. Call your pharmacy. If you have refills left on your prescription, your pharmacy will refill the medication. If you do not have refills on your prescription, the pharmacy will contact your doctor to request a new prescription. Call your doctor's office with your request. Be sure to include the medication name, dose, and pharmacy. NOTE: Turnaround time for refill requests is 3-5 business days. If you use a mail order pharmacy, order medications at least 2 weeks before you run out. Requests for medication refills are handled during REGULAR BUSINESS HOURS only. Your doctor may request that you come in for an appointment to get your medication refilled.

Certain medications require that you see your doctor regularly to monitor efficacy and/or side effects of treatment. Some medications, called "controlled substances," are strictly regulated under federal and state laws. (Medications in this class include some pain medications, muscle relaxants, medications for anxiety, stimulants like those used for ADHD, and prescription sleep medications.) In order to comply with federal and state regulations, our group has adopted a policy that all patientswho are prescribed such medications must be seen by their doctor every three months for the duration of treatment. These medications will only be filled during regular business hours, so please plan ahead.

Ideally, yes. Some blood tests are more accurate when you are fasting. Do not eat anything for 8-10 hours prior to your appointment. Drink plenty of water. You can also drink unsweetened tea or black coffee. If you have diabetes or a condition which makes fasting difficult, ask your doctor for instructions. Take your medications as usual on the day of your appointment, unless instructed to do otherwise by your doctor. (Exceptions: thyroid medication and diabetes medication - ask your doctor for instructions.)

Do not eat anything for 8-10 hours prior to your appointment. You SHOULD drink water; you can also drink unsweetened tea or black coffee.

Yes, with the following exceptions: 1. Thyroid - to ensure that you get the most accurate thyroid function test results, schedule your blood test in the morning, bring your thyroid medication with you, and take it after you have your blood drawn. 2. Diabetes - check with your doctor.

Most lab/test results are automatically released to you through "MyChart" within 1 week. Your doctor may wait until all test results are complete before contacting you or commenting on results. If you choose not to sign up for MyChart, your doctor may call you, send you a letter, or have you come in for a follow-up visit to review your results. Please call your doctor's office if you have not received your results within 2 weeks. If you have questions about your results, please schedule a follow-up appointment with your doctor to review your results.

Your primary care physician is your best resource in evaluating most medical conditions, and can help guide you toward the most appropriate specialty care if needed. Whether you need a formal referral or not depends on your insurance. If you have an HMO insurance, you will need a referral from your primary care physician in order to see a specialist. Referrals can take 5-7 business days to process. Please contact your doctor's office if you have any questions. If you have Medicare or a PPO insurance, some specialists may also request that you get a referral from your doctor.

HMO referrals for routine diagnostic tests or consultation with a specialist can take up to 5-7 business days. Please contact your doctor's office if you have any questions.

Call the phone number printed on your bill, or contact the billing office directly at 866-747-2455.

Charges for your doctor's visit do not include additional services such as blood tests and imaging studies. These are billed separately by the facility that provides these services. Even if you have blood drawn at your doctor's office, the tests are typically run at an outside lab, which then bills for these tests separately.

Most insurance plans require that you pay a co-payment, coinsurance and/or deductible for your health care expenses. Contact your insurance company for specific information about your coverage.

Most medical issues are best addressed by scheduling an appointment with your doctor. To schedule an appointment, please call your doctor's office or request an appointment through your MyChart account.

You can send a brief message to your doctor through MyChart. Please note: MyChart messages are for non-urgent matters only. If you do not get a response within 3 business days, please call your doctor's office.